Tag: Workflows
2 posts
Workflows
The Handoff Is the Product
Everyone designs the happy path and bolts escalation on later. But what your agent does when it doesn't know is the entire customer experience.
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Workflows
The 70/30 Engineering Audit: What to Automate and What Must Stay Human
A practical five-question audit for deciding which parts of an engineering or business workflow to automate, assist, approval-gate, or keep human-owned.
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